FAQs
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Q1. Why do I need to make appointments on the day?
You can make appointments with the Doctor of your choice in advance, however there may be a waiting period for these types of appointments. If you need an appointment on the day you will nearly always be able to book an appointment for that day, even if it is not with the Doctor of your first choice. This ensures all patients with urgent matters can access a GP on the day. If you need a follow up apointment with your Doctor, please make it on the way out.
Q2. Do you bulk bill?
This practice is not a bulk-billing practice. Medicare refund may be available at the time of consult. If you have any difficulty in paying our fees, please feel free to discuss with your Doctor or the Practice Manager.
Q3. How do I get my test results.
Your Doctor will advise you how your results will be provided and how long the result turn-around time will be. Most results are in within 48 hours, however some results will take longer to come through. You should phone the surgery to follow-up on your test results. When you contact us you may be asked to come in for a follow up appointment, or to make it more convenient for you a message may be left for you with the admin team.
You can also access some of you health information via My Health Record. For more information and to download the app, go to http://digitalhealth.gov.au/myhealth
Q4. If I am between 45 and 50 years of age, what health checks are available?
A comprehensive Health Check to discuss lifestyle issues and will include cholesterol and glucose screening blood tests.
Q5. Do you have interpreters that speak my language?
If you require an interpreter please make an appointment in advance and we can organise the interpreter service for you. Please be advised that we have GP's in the practice who speak German, Sinhalese, Fijian, French.
Q6. Do you have to bring your medicare & health care cards to every appointment?
Yes, please bring & present all cards to EVERY appointment as this allows for easy processing of your claim.
Q7. Is there on site parking?
Yes, parking is located at the rear of the surgery. Access is via Ford Street.