(02) 4474 2200

Fees & Policies

Appointments

Appointments can be made online or by telephoning Reception on 4474 2200. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member require an interpreter service, we can organise this for you. Please inform us when making the appointment. 

Fees & Billing Arrangements

Moruya Medical Centre is not a bulk-billing practice. Fees are payable at the time of consultation by cash, cheque or card (Bankcard, Mastercard, Visa or EFTPOS).
Medicare refund is available at the time of payment. Our current schedule of fees is displayed in the reception area & waiting room. A standard consult is $70.00, an initial consult may require a longer appointment & would incur a fee of $100.00. Other services that may be ordered by the doctor for your health care, including ECG's & spirometries, are charged separately to the consultation fee. Any alternate method of billing to those displayed will be at the discretion of each individual doctor. Failure to attend a booked appointment will incur a charge of $70.00 for new patients & $25.00 for existing patients. These charges are displayed in the reception & waiting areas. If you have any difficulty in paying our fees, please feel free to discuss this with your Doctor or the Practice Manager.

Prescriptions

Prescriptions should be requested at time of consultation. Remaining up to date with your medications is your responsibility. Should you require an urgent prescription, a script only appointment will be available. Out of consult scripts are at doctors discretion, require 48 hours processing time & attract a cost of $15.00.

Home Visits

Home visits are available for regular patients (within a 15km radius) whose condition prevents the from attending the surgery. GP's at the practice may be contacted during normal surgery hours, visits will most likely be carried out after normal surgery hours.  Your problem may be discussed with your Doctor, and it may be decided that, for the benefit of your health, it would be better that an ambulance be called.

Telephone Access

Should you need to speak to your GP via the telephone and he/she is with a patient, a message will be taken & relayed to the GP. Your GP will return your call as soon as practicable. In the case of an emergency situation, your call will be put through.

Test Results

It is important that you contact the surgery to follow up on your test results.  You should never assume that "no news is good news".  Your GP will advise you when to follow-up after a test, usually within 48 hours.  If your result is of an urgent nature you will be contacted by the surgery, for a non-urgent or routine follow-up a message will be left for the admin team to pass on to you when you phone. 

We are excited to introduce an SMS service for result recall which we will begin to roll out in November, 2017.

Recall and Reminder System

Our Practice is commited to preventive care.  We may issue you with a reminder call from time to time offering you preventive health services appriate to your care.  To this end you me be requested to attend an appointment as follow-up.  If you do not wish to be a part of this system please let your GP or the Chronic Disease Management facilitator know.

Video Consultations

We have the facilities to conduct a video consultation between you and your specialist. If you are interested in this service please discuss it with one of our doctors during your appointment.
 

"Your Privacy is our Business"

This practice has a written policy on personal health information, which is available to all patients for inspection on request. Respect for the privacy of your personal information and medical history is of the highest importance at the Moruya Medical Centre. Our staff are trained in privacy requirements and are bound by confidentiality agreements. Our electronic systems are protected from unauthorised access by firewall and virus protection programs, and encryption of electronic radiology and pathology results. The Clinic ensures your health information is only released to a third party, with your written authority, or in accordance with relevant Privacy Legislation.
Further information on Privacy Legislation is available from:
Office of the Australian Information Commissioner (www.privacy.gov.au)
1300 363 992
Office of the Health Services Commissioner (Victoria) (www.health.vic.gov.au)
1800 136 066
Office of the NSW Privacy Commissioner (www.ipc.nsw.gov.au)
02 8019 1600